Rate Each Statement
1. I actively ask satisfied customers for referrals
2. I have a formal referral program with rewards
3. My customers know exactly who to refer me to
4. I track how many new customers come from referrals
5. I make it easy for customers to leave Google reviews
6. I respond to all online reviews (positive and negative)
7. My customers regularly share my business on social media
8. I have a clear follow-up system after each sale/service
9. I offer an exceptional experience that people talk about
10. I have brand advocates who proactively promote my business
11. I collect and share customer testimonials regularly
12. My referral and review strategy is documented and repeatable
Fix Your Lowest Scores
BuzzLeads helps you automate referrals and turn happy customers into active advocates.
Try BuzzLeads FreeGet the WOM Playbook
We will send a short guide to improve referrals, reviews, and advocacy.